Frequently Asked Questions
Your Questions Answered
FAQs
Do our best to solve after-sales problems for customer service. If you need further support, please contact our customer service.
Orders & Payments
1. How can I place an order for NUNOO products?
You can easily place an order through our official website or by contacting our sales team. We accept various payment methods, including credit cards and PayPal.
2. What payment currencies are accepted for international orders?
We accept various currencies for international orders. Currency options will be presented during the checkout process.
3. Can I track the status of my order online?
Yes, you can track the status of your order online through our order tracking system. You will receive a tracking number once your order ships.
4. Are there any minimum order requirements or quantity discounts available?
We do not have minimum order requirements, and we offer quantity discounts for bulk orders. Please inquire with our sales team for specific pricing.
Warranty
1. Do your products have a warranty period?
Yes, our products have a one-year warranty.
2. How do I initiate a warranty claim if my product requires service?
To initiate a warranty claim, please contact our warranty service team with your proof of purchase and product details. They will guide you through the process.
3. What should I do if I need technical support after the warranty period has expired?
If you require technical support after the warranty period, you can still contact our technical support team. We offer paid support options for out-of-warranty products.
4. Are extended warranty options available for NUNOO products?
Yes, we offer extended warranty options for many of our products. Contact our sales team for information on extended warranty plans.
5. How do you guarantee the quality of your products?
The product has passed CE, FCC TS6949 testing. Have a complete QA QC testing process and strictly implements the ISO9001&TS6949 production standard QC detection. We have a one-year quality guarantee for the product.
6. What testing processes and certificates do you have for your products?
CE certificate, Bluetooth certificate. QC and QA, high and low temperature test, vibration test, drop test.
Shipping
1. What is the estimated delivery time for orders, and do you offer expedited shipping?
The estimated delivery time depends on your location and the selected shipping method. We do offer expedited shipping options for faster delivery.Please see our Shipping Policy for details
Returns and Exchanges
1. Do you offer returns or exchanges?
Yes, we offer 14-day returns and 30-day exchanges for our products. Please see our Refund Policy for details.